Answering Service for Directors is pleased to share the company’s plans to introduce its new Call Forwarding Check solution at the upcoming National Funeral Directors Association Convention in Las Vegas. Created by ASD’s in-house technology team, this advanced telecommunication tools was designed exclusively for funeral homes to bolster the protection of their valuable phone lines.
In the sensitive and demanding funeral profession, seamless communication is paramount, and ASD understands the importance of safeguarding each call that comes through. By automatically verifying the integrity of call forwarding settings on a regular basis, ASD’s Call Forwarding Check mitigates the risk of missed calls during critical moments. When the system detects a phone line has not been forwarded by the end of the funeral home’s programmed office hours, ASD will proactively contact the designated on-call person to notify them that their phone line(s) have not been properly diverted to ASD. Funeral directors can rely on this feature to maintain uninterrupted connectivity, ensuring that families in need receive the compassionate and prompt assistance they deserve.
During the 2023 NFDA Convention, ASD looks forward to demonstrating the company’s latest innovation. Funeral directors who visit ASD’s booth will be given early access to be among the first to try this new solution. The company plans to test the Call Forwarding Check with a select group of early adopters before making it available to all of their clients. This provides NFDA attendees with an exciting opportunity to get an exclusive preview of a brand-new ASD feature.
ASD is also looking ahead to future applications on the horizon. For instance, the company’s IT team is currently working to take this technology to the next level by giving funeral directors the ability to forward their phone lines using the ASD Mobile app. This forthcoming solution will provide funeral directors with the convenience of controlling the funeral home phone lines effortlessly.
“ASD acknowledges the indispensability of human touch in funeral home communication, even as AI creates new opportunities. Our innovative Call Forwarding Check solution exemplifies the perfect fusion of technology and human connections,” shared ASD Family-Member Owner, Kevin Czachor. “While these tools operate automatically within our answering service system, they provide funeral directors with a vital safeguard, ensuring constant line coverage and empowering them to enhance customer care for bereaved families. We look forward to debuting this new solution at the NFDA Convention.”
ASD – Answering Service for Directors has created a new class of answering service for the funeral profession. Family owned and operated since 1972, ASD blends state-of-the-art technology with an extensive, 6-month training program focusing on compassionate care. The company’s custom-built communication systems and sophisticated mobile tools were designed solely to meet the needs of funeral professionals. By offering funeral directors unmatched protection for their calls, ASD has redefined the role of an answering service for funeral homes. For more information, visit www.myASD.com or call 1-800-868-9950.