PlotBox has strengthened its dedicated end-to-end solution for funeral homes by giving them complete control, right from first call to final tribute.
Built for the complexity of modern deathcare, PlotBox seamlessly connects the entirety of the funeral home workflow – from front-of-house care to back-office management.
“You can’t predict the call, but you can control what follows,” says PlotBox CEO Sean McAllister. “Families deserve better than fragmented experiences during their most difficult moments. Staff don’t have time to enter the same details twice. With PlotBox and EverAfter Connect, you can take a query, enter a service, an obituary, or a payment just once, and it’s live everywhere immediately – without anyone on your team touching it again.
With that unbroken experience, families receive a simpler, more accessible way to engage, while funeral home teams gain greater continuity and visibility across the complete journey.”
One system, everything connected.
From first interaction, information flows directly from EverAfter Connect into funeral home back-office operations.
Online inquiries, arrangements, documents, payments, communications and tributes can be managed alongside the underlying case record – helping teams avoid disconnected handoffs and duplicate data entry.
“In practice, the place where the work already happens – back-office records, contracts, services and inventory – none of it changes,” McAllister added.
Head of E-commerce, Deena Timmons, said, “EverAfter Connect reads your records and publishes service details, obituaries and memorial pages, and for combo operators with cemeteries – searchable burial records, and property listings. Families can add an obituary, leave a condolence, search a name, get directions to the service, order flowers, check a balance, and pay. Whether at 2 pm in the afternoon or 2 am in the morning.”
She added, “Most funeral home websites sit beside your deathcare management software and ask you to keep the two in step. EverAfter Connect is fed by PlotBox. That means you no longer have to stitch together websites, payment portals, and family tools. Every customer interaction is unified in one platform.”
Every family. The same 4 steps.
- Getting found
A platform built with SEO and AI search in mind means families looking for funeral homes in your area will find you. From there, families can search for a name, a service time, or a place. Your records become the pages they find. That means you’re found before anyone picks up the phone. - Making arrangements
From first contact, details are captured once and carried through, instead of your staff needing to input the same information multiple times. That means your team starts from a record, not a phone note. - Transparency and tracking
Eliminate the anxiety of not knowing. An online portal answers many of the questions families have before the phone rings, meaning fewer status calls and a family that trusts the process. - Memorialization
After the service ends, engagement continues. On the decedent’s public-facing EverAfter page, loved ones can post messages and purchase memorialization items. For you – that’s revenue after the service, and the relationship that produces the next one.
“If you’re only looking for a website and not an end-to-end solution, that’s fine too,” Timmons said. “We’re more than happy to build a website that helps families find you and understand how you can meet their needs in the best way possible.”
McAllister added, “Whether you only operate funeral homes or are a combo organization, and whether you operate one location or many, PlotBox and EverAfter Connect will bring structure and continuity to everything that happens after that first call. The outcome? Teams focusing less on reconciling information and more on serving families.”
PlotBox will showcase its offering for funeral homes at this year’s NFDA Convention and Expo, Oct 25-28, Charlotte Convention Center, Booths 743 and 1047.
Learn more at: www.everafterconnect.com
About PlotBox:
PlotBox is the cloud-based deathcare management platform trusted by cemeteries, funeral homes, and crematories across North America, the UK, and APAC. From records, mapping, and finance to family-facing digital experiences through EverAfter Connect, PlotBox brings the entire operation onto one platform, backed by deathcare specialists who know your business, with support that’s local to you.
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