By Brent Thomas, Chief Customer Officer, Dead Ringers For any deathcare business — whether you’re a funeral home, cemetery, cremation provider or pet loss service — your phone system isn’t just another utility. It’s your first impression and often the first human connection a family has with your organization. Yet…
Read MoreBy Thomas A. Parmalee As competition intensifies and consumer behaviors shift, many funeral homes are discovering that doing “business as usual” is no longer enough to sustain call volume — or profitability. That was the key message from a recent webinar featuring Welton Hong, founder and CEO of Ring Ring…
Read More
Dead Ringers, a customer experience expert for the deathcare profession, recently announced the appointment of Brent Thomas as head of business development — alongside a slew of new service options designed to support businesses at a higher level. With nearly a decade of research encompassing over 50,000 mystery calls to…
Read More
