By Mandie Hungarland, Chief Operating Officer, Dead Ringers Research shows that 78% of future funeral home customers plan to check you out online before making arrangements*. That means by the time someone picks up the phone to call you, they've already done their homework. They've looked at your website, read…
Read MoreBy Brent Thomas, Chief Customer Officer, Dead Ringers For any deathcare business — whether you’re a funeral home, cemetery, cremation provider or pet loss service — your phone system isn’t just another utility. It’s your first impression and often the first human connection a family has with your organization. Yet…
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Dead Ringers, a leader in telephone excellence training for the funeral profession, is honored to announce that Kathi Wells, a nationally respected trainer and consultant in the preneed sales and management arena, has joined its coaching and training team. With more than 30 years of experience developing high‑performing preneed professionals…
Read MoreBy Thomas A. Parmalee As competition intensifies and consumer behaviors shift, many funeral homes are discovering that doing “business as usual” is no longer enough to sustain call volume — or profitability. That was the key message from a recent webinar featuring Welton Hong, founder and CEO of Ring Ring…
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Dead Ringers, a customer experience expert for the deathcare profession, recently announced the appointment of Brent Thomas as head of business development — alongside a slew of new service options designed to support businesses at a higher level. With nearly a decade of research encompassing over 50,000 mystery calls to…
Read MoreDead Ringers has launched an on-demand online course to provide training, education, and practical understanding of Federal Trade Commission phone compliance for every person involved in the funeral industry. Dead Ringers has always been training to FTC compliance — but the apparent need and urgency of funeral homes to know…
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